Thank you for choosing trendtopup.shop! We are committed to providing high-quality kitchen products and ensuring your satisfaction. If you’re not fully satisfied with your purchase, we’re here to assist you.
Returns
Eligibility for Returns:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Return requests should be made within 30 days of delivery.
Non-Returnable Items:
- Perishable items like food or consumables.
- Customized or personalized products.
- Items marked as final sale.
How to Initiate a Return:
- Contact us at support@trendtopup.shop with your order number and the reason for the return.
- After approval, we will provide detailed return instructions.
Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- After receiving and inspecting the returned item, we will notify you of the refund status.
- Approved refunds will be processed within three business days to your original payment method.
Partial Refunds:
- Available for items that are not in their original condition or are missing parts, unless the issue was caused by us.
Delayed or Missing Refunds:
- If you haven’t received your refund, check with your bank or credit card provider as processing times may differ.
- For further assistance, contact support@trendtopup.shop.
Damaged or Defective Items
- If your order is damaged or defective, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or refund.
Exchanges
- We offer exchanges for items of the same type and value. Simply follow the return process and request an exchange.